Shipping Policy

Techmaster is the leading distributor in Vietnam, specializing in measuring devices, genuine electrical equipment from many famous brands in the world such as Fluke, ABB, Hioki, Siemens, Chroma, ... To help customers have plans Optimal for equipment procurement needs. We strive to support businesses with a cost-effective, time-saving shipping policy as follows:

1. Scope of delivery:

RANGE

APPLY

NATIONWIDE

Shipping method

NATIONAL EXPRESS DELIVERY

Shipping with charge method

SUPPORT IN DELIVERY

 

2. Delivery time:

2.1 Delivery time:

  • Techmaster: Conduct delivery on weekdays from Monday to Friday (except Saturday & Sunday - Holidays, as prescribed), in Ho Chi Minh City and Bac Ninh.
  • Express delivery VTSPOST - Viettel: Delivery time to apply the working time of Vtspost - Viettel 

​2.2 Standard delivery time:

TYPE

TIME

LOCATION

HO CHI MINH

BAC NINH

Normal equipment

Within 24 hours

Delivery within the city within a day or no later than one day.

1 – 3 days

Delivery to other cities following Vtspost working time

Conditional device

5 – 7 days

Road delivery (only applicable to devices that cannot be carried by air, eg: oversized size, battery includes,...)

 

3. Check when delivery - receive goods:

With a view to aiming at professional shipping quality and maximum protection of customer benefits when using the services provided by Techmaster, we implement the policy to support maximum preview and inspection of goods upon delivery.:

  • When receiving, customers must check preliminarily and sign the "Delivery List" and keep the attached "Delivery Note".
  • When receiving goods from the delivery staff, customers can open the seal to check the goods: equipment code, serial number, year of manufacture, basic accessories of the machine (see in the datasheet),…

Note: The inspection will not include separate seal (sealing) of the product (affecting sealing stamps, product packaging, ...) or deep inspection (plugging in, using the test , data recording, ...)..

  • In case of co-inspection at the request of the Customer, the delivery officer will sign the confirmation on the Delivery slip. If the delivery staff does not comply with the customer's request, the customer may refuse to accept the Product at that time.

“ Techmaster encourages customers to make the most of the above benefits before receiving the goods to get the best support in any situation if they arise.”.

4. The list of goods banned from shipment by air:

We provide a list of groups of goods that do not allow express delivery by air. Customers have demand for equipment and equipment provided by Techmaster, can actively arrange shipping time:

NO.

TYPE OF EQUIPMENT

1

Batteries (mass per 100gram or volume over 100ml)

2

Battery, backup charger, fuel tank (gas), bluetooth speaker, wireless microphone (battery products)

3

Metal (over 200gr)

4

Gas storage, lighters (volume over 50ml)

5

Types of gel

6

Alcohol, beer, alcoholic (volume over 200ml)

7

Water types (volume over 500ml)

Techmaster commits to bring absolute satisfaction to the shipping process and service experience we provide to customers!